Shopping With Us

What's this all about then?

We started out in 2017 and since then, we've been on a mission to fill your drawers and desks with the best stuff out there. Want to get to know us better? Read about us here.

I need further information on a product, can you help?

All of our product pages have a "Further Information" section below the product description that can be expanded to show more detailed information on the product.

If your question isn't answered there, please contact us using the contact form here.

What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards, PayPal, GPay, Apple Pay, and ShopPay.

Your payment information is securely processed, and we ensure the highest level of transaction security.

I've got a discount code, how do I use it?

If you've got a discount code, this can be applied when checking out. If you're on the desktop version of our site, you'll be able to enter your code when you click the "Check Out" button, on the right hand side of the screen, underneath your order summary.

If you're checking out on a mobile device or tablet, there will be an option at the top of the page to "Show order summary". Tap that, and it will bring up the box to enter your discount code, underneath your order summary.

I've got a problem with my order, what should I do?

Nobody likes problems, but we're always happy to assist! If you've got an issue with your order, please contact us using the contact form here.

I need to return something, how do I go about it?

We offer a 28 day returns policy on all items, so if your item isn't satisfactory then please get in touch and we will be happy to help you in arranging the return and offer either a replacement product or a refund.

Our return address is -

Top Quality Shop
Unit 3 Plant Lane Business Park
Plant Lane

Can I cancel or change my order?

We can make changes to, or cancel your order as long as you let us know there's a problem before your order is despatched.

If you've made a mistake, or changed your mind, please let us know using our contact form here.

Please make sure you include your order number, so we can get any problems sorted for you as quickly as possible.

Shipping & Delivery

Where do you ship to?

We ship to all domestic addresses (within the UK). To read more about shipping and delivery, visit our shipping policy here.

How much do you charge for shipping?

We charge a standard flat rate of £3.50 for all UK deliveries, with orders over £50 qualifying for FREE shipping!

To read more about shipping and delivery, visit our shipping policy here.

When will I get my order?

We process orders from 8am to 2pm Monday to Friday, and aim to get all orders placed within this timeframe sent out on the same day.

If your order is placed on a bank holiday, after 2pm, or during a weekend, your order will be despatched on the following working day.

We ship all of our orders out on a 2 day service, however delays do happen sometimes!

Who will my order be delivered by?

We use Royal Mail Large Letter 2nd Class for all "postable" sized orders.

We use Royal Mail Tracked 48 for standard orders.

We use UPS Parcel UK for our heavier orders, such as fileboxes.

Can I track my order?

Once your order is despatched, we'll send you an email letting you know the tracking number and service we've used.

Clicking or tapping on your tracking number will take you straight through to your package's status.

Royal Mail deliveries can be tracked here.

UPS deliveries can be tracked here.

Can I come and collect my order?

We don't offer a warehouse collection service, your order will need to be shipped to your delivery address.

Your Account

Do I need an account with Top Quality Shop to shop with you?

Absolutely not.

Creating an account is completely optional, but creating an account with us gives you access to your previous orders, as well as the ability to view your orders at any time by logging in, so we do recommend creating an account.

Where can I view my account?

You can access your account at any time by clicking on the account icon at the top of any page, or by following this link.

What are your terms and conditions?

Our full Terms and Conditions can be viewed here.